Refund policy

Return & Refund Policy

At  Modernorigin, we are committed to providing high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we're here to assist you.

We offer a 2-day return policy, allowing you to request a return within 2 days (48 hours) of receiving your order.

To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Include all original tags, accessories, and packaging.

  • Be accompanied by proof of purchase or your order number.

To initiate a return, please contact us at atiqvision2@gmail.com. Once your request has been reviewed and approved, we will provide detailed return instructions.

Please Note: Returns sent without prior authorization may not be accepted.

Return Address:

Modernorigin
Rawalpindi, Punjab 46000
Pakistan

Email: atiqvision2@gmail.com
Phone: +92 346 5190787

Damaged, Defective, or Incorrect Items

We carefully inspect every order before shipment. However, if you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery.

To help us process your request quickly, please include:

  • Your order number.

  • Clear photos of the product.

  • Photos of the packaging (if applicable).

After verification, we will arrange a replacement or an appropriate resolution at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

  • Personalized or custom-made products.

  • Gift cards.

  • Clearance or final sale items.

  • Products that have been used, washed, damaged, or altered after delivery.

  • Items returned without their original packaging, tags, or accessories.

  • Certain personal care or hygiene-related products once opened.

If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.

Exchanges

We do not offer direct exchanges. If you wish to receive a different size, color, or product, please return your eligible item for a refund and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 5-10 business days after approval, please contact us at atiqvision2@gmail.com.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is due to our error.

Contact Us

If you have any questions regarding our Return & Refund Policy, our support team is happy to help.

Email: atiqvision2@gmail.com

Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM (PKT)